1. Can I get a refund after booking a verification service?
Refunds are only applicable if no documents have been submitted and work has not started on the verification process.
2. What if I paid by mistake or selected the wrong service?
You must contact our support team within 2 hours of payment. Refunds may be considered only if no verification has started.
3. Is any amount deducted from the refund?
If eligible, a small processing fee may be deducted depending on the payment gateway charges.
4. What if I submitted documents but now want to cancel?
If the documents have been received and verification has begun, no refund will be issued.
5. Can I get a refund if the report is delayed?
Delays caused due to client-side incomplete information or weekends/public holidays are not eligible for refunds.
6. What if my verification fails or returns a negative result?
Refunds are not issued based on verification outcome. Our service fee covers the investigation process, not the result.
7. How will I receive the refund (if approved)?
Refunds are processed via the original mode of payment within 7–10 working days.
8. Is GST included in the refund?
If a refund is approved, GST charged will also be refunded, unless otherwise deducted in the processing fee.
9. What if I face technical issues while making payment?
If your amount is deducted but the service is not confirmed, please contact our team. Refunds will be processed after verification.
10. Can I cancel a bulk verification order?
Cancellations are not allowed once bulk verification has been initiated, especially if reports have been generated.
11. What if the police/citizen portal fails to issue a report?
In such cases, RedCheck only charges for guidance and submission services. Report generation is the responsibility of the authority and not refundable.
12. Is there any refund for partial service completion?
No. If part of the service has been completed, no partial refund will be given.
13. What happens if I raise a chargeback without contacting support?
Unjustified chargebacks without prior communication may lead to service suspension and legal action.
14. How can I apply for a refund?
Send an email to info@redcheckes.com or WhatsApp us with your order ID, payment reference, and reason for refund. Our team will get back to you within 24–48 hours.
